7-day Refund

Customers could apply for returning products within 7 days since you receipt products under the condition that items (including package and accessories) are qualified for second sale. However, you will be responsible for all shipping fees. (Some products cannot be sold secondly after opening sealed package, Refund is not accepted.)

Lifetime Maintenance

ORICO products get lifetime repair service. You could contact ORICO to enjoy repair service when products appear “performance breakdown” within 1 year since you receipt products; you will undertake material fees and labor costs after more than 1 year.

15-day Exchange

You could exchange the product for another new product of the same type, specification and price or repair it if there are quality problems or performance breakdown within 8-15 days since you receipt the product. We will be responsible for all shipping fees.

1-year Quality Warranty

ORICO customized HDDs, ORICO & WD customized HDDs for external storage. 1-year free exchange service: It is available to products if there are any quality problems within 1 year since you receipt them. 3-year limited repair service: It is available to products if there are any quality problems within 3 years since you receipt them.

Quality warranty are not compatible with the following conditions:

Limited Warranty Policy

1、Products that have been artificially damaged by mistake, abuse, wrong operation, accidents or natural disasters.(Like spillage of food or liquid, flooding water, shattering, scratching, etc )
2、 Products that have been reworked and damaged by unauthorized agencies that are not approved by ORICO.
3、 Improper accessories, operation against User Manual or any wrong transportation and accidents to the product.
4、 Products that have been damaged by improper or wrong operation.
5、 Normal wear and tear of product surface, such as labels, parts, etc.
6、 The product is beyond the warranty period.
7、 No purchasing proof or invoice, except product which can be proved that it is in warranty period.

Special description

1、In the case of water ingress or serious man-made damage, the repair agreement must be signed first. Otherwise, our company regards the user as disagreeing with the repair.
2、If there is quality problems and man-made damage, the warranty right is no longer available, but we provide maintenance services, and at the same time, we will collect material and maintenance fees, subject to the damage.
3、If the product does not meet the warranty conditions and needs to be charged, the reason for not meeting the warranty conditions shall be indicated on the maintenance record or the toll invoice, and the user shall sign and approve.
4、For example, if Shenzhen ORICO Technologies Co., Ltd. has another advertising commitment approved by the headquarter. The effective area and effective time indicated in the advertisement must be implemented as promised.

Attentions

1、 Please fill in the repair form in regular script. You should fill in the user’s name, contact number, fault phenomenon, request for testing or repair and other content. we will judge and handle it according to the content filled out by the user.
2、Please backup information stored in the product to other devices and delete those in the product before sending it to repair to avoid loss or leakage.
*If the above is inconsistent with or missing from the national policy, the national policy shall prevail.